Returns Policy
Returns is a scheme
provided by respective sellers directly under this policy in terms of which the
option of exchange, replacement and/ or refund is offered by the respective
sellers to you. All products listed under a particular category may not have
the same returns policy. For all products, the returns/replacement policy
provided on the product page shall prevail over the general returns policy. Do
refer the respective item's applicable return/replacement policy on the product
page for any exceptions to this returns policy and the table below
The return policy
is divided into three parts; Do read all sections carefully to understand the
conditions and cases under which returns will be accepted.
Part 1 – Category,
Return Window and Actions possible
|
Category |
Returns Window,
Actions Possible and Conditions (if any) |
|
Lifestyle: Kid’s
(Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans,
Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt,
Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase,
Luggage |
14 days Refund,
replacement or exchange |
|
Lifestyle:
Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories,
Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater,
Thermal, Kid’s Thermal, Track Pant, Shrugs) Home: Pet
Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement
Tools, Household Items) |
10 days Refund or
replacement |
|
Watch, Footwear
and Rest of Lifestyle |
30 days Refund,
replacement or exchange |
|
Medicine
(Allopathy & Homeopathy) |
2 days Refund |
|
Home: Home
Improvement Tools, Household Items, Home décor, Furnishing |
7 days Refund or
replacement |
|
Books (All books) Sports Equipments
(Racquet, ball, support, gloves, bags etc.) Exercise &
Fitness Equipments (Home Gym combos, dumbbell etc.) Auto Accessories
- Car and Bike accessories (helmets, car kit, media players etc.) |
7 days
Replacement only Free replacement
will be provided within 7 days if the product is delivered in
defective/damaged condition or different from the ordered item. Please keep the
product intact, with original accessories, user manual and warranty cards in
the original packaging at the time of returning the product. |
|
Toys (Remote
controlled toys, Learning toys, Stuffed toys etc.) Stationary (Pens,
Diary notebooks, Calculators etc.) Musical
Instruments (Microphones & Accessories, Guitars, Violins etc.) |
10 days
Replacement only Free replacement
will be provided within 10 days if the product is delivered in
defective/damaged condition or different from the ordered item. Please keep the
product intact, with original accessories, user manual and warranty cards in
the original packaging at the time of returning the product. Non Returnable-
All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable
due to hygiene and personal wellness.In case these products are delivered in
damaged/defective condition or different from the ordered item, we will
provide a free replacement. |
|
All Mobiles
(except Apple / Google phones), Electronics -
(except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP,
Dell, Canon, MI Products (Tablets,Laptops, Smart Watches) All Small Home
Appliances (Except Chimney, Water Purifier, Fan, Geyser) |
7 days Replacement only In order to help
you resolve issues with your product, we may troubleshoot your product either
through online tools, over the phone, and/or through an in-person technical
visit. If a defect is
determined within the Returns Window, a replacement of the same model will be
provided at no additional cost. If no defect is confirmed or the issue is not
diagnosed within 7 days of delivery, you will be directed to a brand service
centre to resolve any subsequent issues. In any case, only
one replacement shall be provided. |
|
Mobile - Apple
& Google. Electronics -
Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell,
Canon & MI Products (Tablets,Laptops, Smart Watches) |
7 days Replacement only For all
functionality related issues, do contact the brand authorized service centre
directly. ·
Authorized Service Partner Locator : o Apple / Beats - https://locate.apple.com/in/en o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB o Realme - https://www.realme.com/in/support/services o Samsung - https://www.samsung.com/in/support/service-center/ o JBL & Infinity - https://support.jbl.com/in/en/customer-service/service-centres.html o
Epson - Please reach out to 1800 425 00 11 to contact the brand authorised
service centre. o HP
- Please reach out to 18002587170 to contact the brand authorised service
centre. o Dell - www.support.dell.com o
Canon - Please reach out to 18601803366 to contact the brand authorised
service centre o MI
- Please reach out to 1800 103 6286 to contact the brand authorised service
centre. ·
Brand Support Site : o Apple / Beats - https://support.apple.com/en-in o Google - https://madeby.google.com/intl/en_in/phone/support/ o Realme - https://www.realme.com/in/support o Samsung - https://www.samsung.com/in/support/ o JBL & Infinity- https://support.jbl.com/in/en/ o
Epson - Please reach out to 1800 425 00 11 to contact the brand authorised
service centre. o HP
- Please reach out to 18002587170 to contact the brand authorised service
centre. o Dell - www.support.dell.com o
Canon - Please reach out to 18601803366 to contact the brand authorised
service centre o MI
- Please reach out to 1800 103 6286 to contact the brand authorised service
centre. For any other issues with the product you may contact VI Cart - VI Cart’s 24×7 Customer Care |
|
Furniture, Large
appliances Rest of Small
Home Appliances - Chimney, Water Purifier, Fan, Geyser only |
10 days Replacement only For products
requiring installation, returns shall be eligible only when such products are
installed by the brand's authorized personnel. In order to help
you resolve issues with your product, we may troubleshoot your product either
through online tools, over the phone, and/or through an in-person technical
visit. If a defect is
determined within the Returns Window, a replacement of the same model will be
provided at no additional cost. If no defect is confirmed or the issue is not
diagnosed within 10 days of delivery or Installation wherever applicable, you
will be directed to a brand service centre to resolve any subsequent issues. In any case, only
one replacement shall be provided. |
|
Grocery - (Dairy,
Bakery, Fruits and Vegetables) |
2 Days Refund
Only |
|
Grocery -
(Remaining items under grocery) |
10 days Refund only Fruits and
Vegetables ordered would be delivered only in the first attempt. In order to
ensure that you get fresh fruits and vegetables, we will not be making
reattempts to deliver your fruits and veggies in case you miss your slot.
Rest of grocery items from Supermart would be delivered through reattempt in
case you miss your slot. |
|
Try & Buy |
10 days Refund only This policy shall
be applicable selectively (geographical coverage, product, customer and time
periods). Try & Buy
benefits shall be applicable only if the product was bought when the item was
on Try & Buy. Else normal category policy shall apply on the order. In
any case, only one replacement shall be provided. |
|
No Returns
categories |
Some products in
the above categories are not returnable due to their nature or other reasons.
For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here. |
Part 2 - Returns
Pick-Up and Processing
In case of returns
where you would like item(s) to be picked up from a different address, the
address can only be changed if pick-up service is available at the new address
During pick-up,
your product will be checked for the following conditions:
|
Category |
Conditions |
|
Correct Product |
IMEI/ name/
image/ brand/ serial number/ article number/ bar code should match and MRP
tag should be undetached and clearly visible. |
|
Complete Product |
All in-the-box
accessories (like remote control, starter kits, instruction manuals,
chargers, headphones, etc.), freebies and combos (if any) should be present. |
|
Unused Product |
The product
should be unused, unwashed, unsoiled, without any stains and with non-tampered
quality check seals/return tags/warranty seals (wherever applicable). Before
returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen
Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be
disabled for Apple devices. |
|
Undamaged Product |
The product
(including SIM trays/ charging port/ headphone port, back-panel etc.) should
be undamaged and without any scratches, dents, tears or holes. |
|
Undamaged
Packaging |
Product's
original packaging/ box should be undamaged. |
The field executive
will refuse to accept the return if any of the above conditions are not met.
For any products
for which a refund is to be given, the refund will be processed once the
returned product has been received by the seller.
Part 3 - General
Rules for a successful Return
1.
In certain cases where the seller is unable to process a replacement for
any reason whatsoever, a refund will be given.
2.
During open box deliveries, while accepting your order, if you received
a different or a damaged product, you will be given a refund (on the spot
refunds for cash-on-delivery orders). Once you have accepted an open box
delivery, no return request will be processed, except for manufacturing
defects. In such cases, this category-specific replacement/return general
conditions will be applicable. Click here to
know more about Open Box Delivery
3.
For products where installation is provided by VI Cart 's service
partners, do not open the product packaging by yourself. VI Cart authorised
personnel shall help in unboxing and installation of the product.
4.
For Furniture, any product related issues will be checked by an
authorised service personnel (free of cost) and attempted to be resolved by
replacing the faulty/ defective part of the product. Full replacement will be
provided only in cases where the service personnel opines that replacing the
faulty/defective part will not resolve the issue.
Wrong Delivery -
(Customer received delivery message, product not delivered):
'In case the
product was not delivered and you received a delivery confirmation email/SMS,
report the issue within 7 days from the date of delivery confirmation for the
seller to investigate.'